Well, now that the 23 Things is almost over, I am getting caught up with one or two that have given me a little bit of trouble.
I found that when I was working on the downloadables assignment for week 5, I had a little bit of difficulty using Overdrive. I needed to download the most reent edition of Overdrive, but was unable to due to the fact that I was on a library staff computer that does not all me to install software.
I ran into a similar issue when working on the Firefox add-ons in week 10's assignments. I was unable to download any of those add-ons for the exact same reason: I was on a library's computer that did not allow me to download.
I find that this type of issue is what stumps me and limits my being able to help customers. I can only get so far in the process before the library's computer limitations stop me dead in my tracks. Now, I know that I could call the eiNetwork and either a) request that they install it for me OR b) ask for admin privilages on the machine and then install it myself, but neither of these options is very practical when you are right in the middle of trying to show a customer how to do something. I guess I just wish that all of the newest versions of the software needed were automatically added to all of the library's computers when they come out, rather than having to do it by request.
Wishful thinking, I'm sure...
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2 comments:
Lots of people had issues around Overdrive even at home without the limits of staff computers. We're hoping that the feedback we've gotten will help make the process easier. And Firefox involves the same limits on staff and public computers. Hopefully, access levels will begin to change now that everyone can customize their computer time.
If nothing else, this exercise has shown what our patron/library users go through...I was reading your post and going back to Eddie Izzard and computers, there's always one thing...
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